Cyber SecurityRetail and e-commerce


Client: When a wholesale building products retailer with multiple locations

Goal:They faced with a ransomware attack, they reached out to their trusted technology partner Fluidech which turned to to help their client face this security incident.

In addition, the customer has subsequently adopted additional tools and processes that fluidech advised to strengthen its policies and procedures, endpoint protection, vulnerability management, and other key areas of cybersecurity.



Fluidech was charged with determining how the ransomware infiltrated the system so that the customer could gain control and address any security holes. We immediately learned that the customer was relying on an out-of-date virus protection platform, a firewall, and other basic network security devices to keep themselves safe. However, because much of cybersecurity relies on the human element—employee knowledge and training, security experience, and rigorous security assessments—no combination of tools was adequately safeguarding them.



Fluidech was able to assist us in determining where the intrusion began, both with the first and second attacks, and provided a detailed report and insight into how it all transpired.

Rather than reacting to incoming threats, the customer now has access to a comprehensive team with the required knowledge and resources to oversee its cybersecurity strategy.